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Old 03-09-2007, 10:56 PM
rharmelink rharmelink is offline
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Join Date: Jul 2006
Posts: 175
Re: Automatic MOS Calculator & Watchlist for Microsoft Excel (Windows)

Justin -- a suggestion: Not sure where I saw it, but I copied this info a while back from some forum:

Quote:
When requesting technical support, try and include all of the following information:

1. The make and model of your computer.
2. The hardware configuration: CPU type & speed, installed RAM, hard disk size, available free space, etc.
3. The version of your operating system.
4. A precise description of the problem. (Note: "I get an error" is not a precise description. If you get an error message, write it down and include it in your request for support.)
5. What steps you have already taken to attempt to troubleshoot the problem yourself.
How about including something like that on the top message of this thread, where the workbook is? That may help diagnose some of the problems, without having to waste time asking for more information.

I think I'd insert another few questions in between 3 & 4:

3.1 Which version of EXCEL are you using?
3.2 Which browsers do you have installed (i.e. FireFox, IE6, IE7, ...)?

I just saw something on another forum that there may be a problem with Web Queries in EXCEL when IE7 is installed? It seemed to indicate that they may share the same "Temporary Internet Files" area and some of the browser attributes may control the usage of that area, giving EXCEL some headaches from time to time? The details were sketchy though, so I'm not sure how reliable the report was. But some of the more detailed information above may help us establish some kind of pattern?
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